How can we help?

Start here

I am new. Where do I start?

Start with the Ready Sites gallery, review your site, and then configure Contact Me.

Steps

1. Sign in to WordPress as an administrator.
2. Open Appearance → Ready Sites.
3. Click Preview on a layout before choosing Apply layout.
4. Open Appearance → Contact & Email to set up the enquiry mailbox.

What happens next

You can manage your homepage layout and contact enquiries without editing code.

Important: Applying a layout changes only the homepage presentation.

Ready Sites

Where can I find Ready Sites?

Your Origin layouts are under Appearance → Ready Sites.

Steps

1. Open your WordPress dashboard.
2. In the left menu choose Appearance → Ready Sites.
3. Search or filter the available homepage layouts.

What happens next

The gallery displays the layouts bundled with MachAxis Origin.

Ready Sites

Does Preview change my website?

No. Preview opens a temporary administrator-only look at a layout.

Steps

1. Open Appearance → Ready Sites.
2. Select the layout you want to inspect.
3. Click Preview. A separate tab opens.
4. Return to the gallery without clicking Apply layout.

What happens next

Your current public homepage remains unchanged.

Important: Previews are signed for authorized administrators. Avoid sharing preview URLs as public marketing links.

Ready Sites

What does Apply layout change?

Apply layout changes which packaged homepage layout is displayed.

Steps

1. Open Appearance → Ready Sites.
2. Preview the layout and review its description.
3. Click Apply layout on the chosen layout.
4. Visit the homepage to review the result.

What happens next

The selected homepage layout becomes current.

Important: It does not import pages, replace posts, modify customer accounts, or change payment settings. Clear page caches if an old design still appears.

Ready Sites

How do I restore the original homepage?

Reapply the bundled Origin Storefront preset.

Steps

1. Open Appearance → Ready Sites.
2. Find the WPAlloy Storefront or Origin Storefront layout.
3. Click Apply layout.
4. Refresh the homepage.

What happens next

The standard storefront homepage presentation is restored.

Important: Existing WordPress content is not deleted by this operation.

Ready Sites

Which layout am I using?

The gallery marks your currently selected layout as Current.

Steps

1. Open Appearance → Ready Sites.
2. Look for the Current marker on the layout card.

What happens next

The highlighted card identifies the active homepage layout.

Contact Me

Where is my Contact Me page?

MachAxis Origin provides a public enquiry form using a shortcode.

Steps

1. Open Appearance → Contact & Email.
2. Review the Public pages section.
3. Click the Contact Me link to inspect the form.
4. If a page is missing, click Create missing pages.

What happens next

The public page displays a visitor contact form.

Important: An existing page at the same URL is never overwritten. Add [machaxis_origin_contact_form] to an existing page if needed.

Contact Me

Why are enquiries not arriving?

Confirm the recipient and From email, then test the configured mail transport.

Steps

1. Open Appearance → Contact & Email.
2. Verify Send enquiries to and From email are valid and monitored.
3. Save email settings.
4. Click Send test email and check inbox and spam folders.

What happens next

The test status reports whether the mailer accepted the request.

Important: Mailer acceptance does not guarantee delivery. Never put mailbox passwords in a help request.

Contact Me

Do I need SMTP?

WordPress mail can work without SMTP, but authenticated SMTP is often more reliable.

Steps

1. Open Appearance → Contact & Email.
2. Choose whether to use authenticated SMTP.
3. Use your mail provider’s documented host, port, username and password.
4. Save and send a test email.

What happens next

Contact and test messages use your chosen transport.

Important: Other WordPress emails are not changed by these theme settings.

Help Me

How do I use Help Me?

Help Me is read-only guidance for MachAxis Origin.

Steps

1. Select Help Me on an Origin administration screen or inside the Console.
2. Search for a question or choose Easy questions / Detailed guides.
3. Read the steps or follow a permitted navigation link.

What happens next

You can find an answer without changing website settings.

Important: Reading Help Me never applies a layout or sends email.

Support

How is Contact Me different from WPAlloy Support?

Contact Me is a visitor form for the website owner. WPAlloy Support handles platform/customer-service requests.

Steps

1. For a general enquiry to this website owner, use Contact Me.
2. For your WPAlloy account, orders or service issues, use WPAlloy Support.

What happens next

Your request goes to the appropriate destination rather than being mixed with visitor enquiries.

Open WPAlloy Support

Console

Where can I manage my WPAlloy account?

The WPAlloy Console is the customer workspace and is separate from the WordPress theme settings.

Steps

1. Open Account or Sign In from the public WPAlloy site.
2. Use the Console sidebar to visit Websites, Products or AI Access.
3. Use Support for WPAlloy customer assistance.

What happens next

You navigate to the existing customer workspace.

Important: Some Console features may be planned or controlled by separate WPAlloy products.

Open WPAlloy Console

Website editing

How do I change the website colors or typography?

The WordPress Site Editor provides styling controls when supported by the installed parent theme.

Steps

1. Open Appearance → Editor in WordPress.
2. Choose Styles to inspect the theme options.
3. Make small, reversible changes and preview them.
4. Save only after confirming the result.

What happens next

Changes apply to supported theme styles and blocks.

Important: These edits are separate from the Ready Sites homepage preset selector.

Ready Sites

Detailed guide: preview and apply a homepage layout

Understand exactly what a homepage preset changes and how to restore it.

Steps

1. Open Appearance → Ready Sites and review all layout cards.
2. Use categories or search to narrow the gallery.
3. Preview the desired design in the separate signed window.
4. Compare it with the Current card.
5. Apply the desired layout only after you are ready.
6. If needed, select Origin Storefront to restore the original presentation.

What happens next

Only the option controlling homepage presentation changes.

Important: This is not a complete multi-page import and does not alter product licensing, accounts or Connect authorizations.

Contact Me

Detailed guide: configure SMTP safely

Set up a provider-authorized sending mailbox for contact enquiries.

Steps

1. Obtain SMTP connection details from your email provider.
2. Go to Appearance → Contact & Email.
3. Set Send enquiries to, From name and From email.
4. Enable authenticated SMTP and enter the provider’s SMTP host.
5. Select port 587 with STARTTLS or 465 with implicit TLS, according to your provider.
6. Enter the authorized account username and password.
7. Save settings and send a test email.
8. Check the destination inbox and spam folder.

What happens next

Contact and test messages use authenticated SMTP when properly configured.

Important: SMTP passwords are stored encrypted. The theme does not support OAuth SMTP; unrelated WordPress emails are unaffected.

Contact Me

Detailed guide: troubleshoot failed contact email

Diagnose configuration and transport issues without revealing secrets.

Steps

1. Check that the From email exists and is allowed by your provider.
2. Confirm that the SMTP host is a valid external hostname.
3. Match the port and encryption mode: 587/2525 use STARTTLS; 465 uses implicit TLS.
4. Confirm the username and password with the provider.
5. Send test email and inspect the last attempt code on the settings screen.
6. Check spam and provider delivery logs if WordPress reports mailer_accepted.

What happens next

You can distinguish configuration failures from inbox-delivery issues.

Important: SMTP passwords are never displayed back to administrators. Re-enter a password after WordPress salts change.

Contact Me

Detailed guide: create or reuse Contact Me and Help pages

Use the built-in page creation feature without overwriting existing content.

Steps

1. Open Appearance → Contact & Email.
2. Check whether Contact Me and Help & Guides pages already exist.
3. Click Create missing pages if an address is available.
4. If an existing owner-managed page occupies a URL, leave it untouched.
5. To embed an Origin contact form elsewhere, insert [machaxis_origin_contact_form] into that page.
6. To embed the public manual, insert [machaxis_origin_help_manual].

What happens next

Visitors can use the public form or manual on an eligible published page.

Important: Creating missing pages is not the same as changing a Ready Site layout.

Contact Me

Detailed guide: contact privacy and spam protection

Keep visitor enquiry data minimal and protect the contact form.

Steps

1. Publish a suitable privacy policy for the site.
2. Collect only the fields needed to answer a general enquiry.
3. Do not ask visitors for passwords, credit cards, or sensitive documents.
4. Maintain appropriate access restrictions for the recipient mailbox.
5. Review spam and email-provider security settings periodically.

What happens next

Visitor enquiry message bodies are emailed, not stored as WordPress option records by the theme.

Important: A security token, a honeypot and attempt throttling reduce abuse but do not eliminate spam.

Console

Detailed guide: use the WPAlloy Console

Learn the distinction between the customer Console and the WordPress theme.

Steps

1. Open /account/ and sign in when required.
2. Use Websites for site-related account navigation.
3. Use Products to explore the catalogue.
4. Use AI Access for any existing connected integrations.
5. Use WPAlloy Support for platform issues.
6. Return to WordPress Appearance → Ready Sites to change the Origin homepage layout.

What happens next

Account features remain in the WPAlloy Console while theme presentation is managed through WordPress.

Important: MachAxis Origin does not replace the account/entitlement plugins.

Open WPAlloy Console

Help Me

Detailed guide: search and navigate Help Me

Use the same topic database in the drawer and full manual.

Steps

1. Open Help Me.
2. Choose Easy questions or Detailed guides.
3. Enter a keyword, for example SMTP, layout or Console.
4. Select a topic to read its steps.
5. Follow Open this screen only if you have permission.
6. Select Full Manual to browse the complete public guide.

What happens next

The same product-specific guidance appears in both locations.

Important: Help Me links navigate only; they do not submit changes.